Cancellation Policy

When you book an appointment that time is reserved especially for you. Because we can see only a limited number of clients per day, appointments that are cancelled or rescheduled without sufficient notice will be charged a fee, as follows:

• Cancellation or rescheduling with 48 hours notice will not be charged a fee.

• Cancellation or rescheduling after the reminder text has been sent (or 48 hours prior to your appointment time) will attract a 50% fee.

• Cancellation or rescheduling on the day will be charged the full session fee.

• For appointments before 10am cancelling or rescheduling with less than 12 hours’ notice will incur the full fee. For example – cancellation of an 8am appointment later than 8pm the evening before your session will incur a full fee.

• Repeated cancellations or failure to pay the cancellation fee will result in discontinuation of service.

Counselling appointments are in high demand, and a late cancellation or no-show impact both your counsellor and other clients who might have utilised the appointment time.

Thanks for your understanding.