Fees

Please read on below for detailed information on the expected fees for your therapy session with us, including special rates for NDIS participants and our cancellation policy.

Fees

Fees & Payment Information

  • Standard Session: $200 per hour (No referral required)

  • Self-Managed/Plan-Managed Fee: $193.99 (Note: We are not a registered NDIS provider)

  • $200/hour

  • Session Fee: $300 per hour (Available face-to-face or via telehealth)

  • Therapy Dog Visit: $200 per hour (Accompanied by a qualified therapist)

    Therapy Dog Bundle: $720.00

    Includes a 1-hour therapy dog visit and a 2-hour mental health wellbeing workshop (Maximum of 30 participants)

Fees

Cancellation Policy

When you book an appointment that time is reserved especially for you. Because we can see only a limited number of clients per day, appointments that are cancelled or rescheduled without sufficient notice will be charged a fee, as follows:

  • Cancellation or rescheduling with 48 hours notice will not be charged a fee.

  • Cancellation or rescheduling after the reminder text has been sent (or 48 hours prior to your appointment time) will attract a 50% fee.

  • Cancellation or rescheduling on the day will be charged the full session fee.

  • For appointments before 10am cancelling or rescheduling with less than 12 hours’ notice will incur the full fee. For example – cancellation of an 8am appointment later than 8pm the evening before your session will incur a full fee.

  • Repeated cancellations or failure to pay the cancellation fee will result in discontinuation of service.

Counselling appointments are in high demand, and a late cancellation or no-show impact both your counsellor and other clients who might have utilised the appointment time.

Thanks for your understanding.

FAQ

  • All our therapy dogs have undergone a behavioural assessment and paired with a qualified dog handler. All our handers have the bonus qualifications of being fully qualified therapist. We provide therapy dogs with the handers to workplaces, hospital, schools, aged care facilities, and other organisations. Our therapy dogs are not covered by Medicare, NDIS, or private health insurance.

    Given that many individuals in today’s workforce struggle with increasing job demands and high stress we have noticed a demand in the request of our therapy dogs to attend corporate settings. The impact of the therapy dogs’ visits has been shown to decrease staff stress and increase team cohesion.

  • Yes you can, if you are a self-managed NDIS participant.

  • We use a triage system and will priorities the most urgent cases. Our wait times are usually less than seven days.